By Karen Rothmyer
When Narasimhan Ram, then editor-in-chief of The Hindu, announced the
appointment of the paper’s first ombudsman in 2006, he said that among the
objectives of the appointment were to institutionalise self-regulation, improve
standards, and strengthen the bonds between the paper and its readers.1
Similarly, when Trevor Ncube, chairman of Alpha Media Holdings, announced
in early 2012 the appointment of the first ombudsman to serve the company’s
holdings in Zimbabwe, he said that this was another step toward “ensuring that all our publications and multimedia platforms serve readers and advertisers in a manner that is beyond reproach.”2
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